Mandatory Police and Facility Notification

In the event of any accident, collision, damage, theft, vandalism, or incident involving the Vehicle, the Renter must:

1. Contact 911 or the appropriate law enforcement authority, when required; and

2. Immediately notify Facility Rent a Car and follow all instructions provided.

A police report is mandatory in any case of accident, damage, theft, vandalism, or hit-and-run.

Failure to provide a police report automatically voids any coverage and places full financial responsibility on the Renter.

Duty to Report Any Damage

The Renter must notify Facility of any damage or incident, even if no accident occurred, including scratches, dents, curb damage, windshield chips, tire or wheel damage, undercarriage damage, interior damage, or mechanical issues.

Vehicle Condition Acknowledgment (Checklist Binding Effect)

The parties expressly agree that the vehicle condition checklist / inspection report completed and acknowledged by the Renter at pick-up accurately records the Vehicle’s condition at the start of the rental (“Baseline Condition”).

Any difference between the Baseline Condition and the condition of the Vehicle at return — including new damage, worsened damage, missing items, or damage discovered after return that is reasonably attributable to the rental period — shall be deemed damage occurring during the rental, and the Renter accepts responsibility.

Facility may rely on inspection reports, photographs, repair estimates, invoices, vendor documentation, and operational records to establish such damage.

DAMAGE, ACCIDENT & CLAIM-RELATED CHARGES

If the Vehicle is damaged, stolen, vandalized, or otherwise incurs loss during the rental period — whether due to an accident or not — the Renter is financially responsible for the claim, subject only to valid purchased coverage and applicable deductibles (when applicable).

IMPORTANT: Deductibles do not cover Administrative Fees or Loss of Use, which remain the Renter’s responsibility.

Damage Charge (Minimum per Item)

The Renter is responsible for the cost of repair or replacement of damaged components.

• Minimum damage charge: USD 500.00 per damaged item, up to the applicable deductible limit (if any).

“Per item” may include, without limitation: bumper, door, fender, mirror, wheel, tire, windshield, seat, interior panel, undercarriage component, or electronic component.

Loss of Use (Up to 60 Days)

The Renter is responsible for Loss of Use for the period the Vehicle is unavailable due to damage, repair, replacement, investigation, recovery, or administrative processing.

Loss of Use shall be calculated as:

Average Daily Rental Rate (ADR) for the vehicle class × number of days the Vehicle is unavailable

• Loss of Use is calculated without any requirement for Facility to prove actual fleet utilization or lost reservations.

• The duration is determined on a case-by-case basis, limited to a maximum of 60 days.

Loss of Use applies regardless of fault and is not covered by deductibles.

Diminished Value

In addition to repair costs, the Renter is responsible for Diminished Value, meaning the reduction in the Vehicle’s market value caused by its damage history, even after repairs are completed.

Diminished Value may be determined using commercially reasonable methods, including:

• Market value comparisons before and after damage;

• Industry valuation tools and data;

• Comparable vehicle sales with accident history;

• Professional appraisals or insurer assessments.

Diminished Value is separate from repair costs and may be charged even when the Vehicle is fully repaired and operational.

Administrative Fees – Damage Claims (Minimum USD 800.00)

For any damage, theft, vandalism, or accident claim, the Renter agrees to pay a Damage Claim Administrative Fee of not less than USD 800.00.

This fee covers Facility’s administrative and operational burden, including but not limited to:

• Claim intake, documentation, and evidence management;

• Vehicle inspection, photography, estimates, and reporting;

• Coordination with repair shops, towing companies, insurers, and vendors;

• Vehicle logistics, downtime management, and operational disruption;

• Staff time, accounting, payment processing, and record preparation;

• Preparation for insurance submissions, arbitration, or court proceedings.

This fee is separate from and in addition to all other charges and is not covered by deductibles.

Tow, Impound & Vehicle Recovery (Additional Admin Fee)

If the Vehicle is towed, impounded, seized, or held by a tow yard for any reason during the rental period, the Renter is responsible for:

• All towing, impound, storage, release, and related charges; and

• An additional Vehicle Recovery Administrative Fee of USD 800.00, which applies independently of and in addition to the Damage Claim Administrative Fee in Section 19.4.

Legal, Storage, and Recovery Costs

The Renter is responsible for all costs incurred by Facility related to:

• Towing, storage, recovery, and transport;

• Court costs, penalties, and compliance expenses arising from Vehicle use;

• Reasonable attorneys’ fees and collection costs, where permitted by law.

Final Balance & Renter Responsibility

Facility will calculate the final claim amount based on documented costs.
The Renter is responsible for payment of all validated charges minus any amounts paid by applicable coverage, subject to deductibles (when applicable).

The Renter expressly agrees that:

• Deductibles do not apply to Administrative Fees or Loss of Use; and

• Any violation of the Terms voids coverage.

Automatic Termination After Accident or Vandalism

In the event of accident, vandalism, or natural damage, Facility may automatically terminate the rental, and the Renter must return the Vehicle immediately as instructed.

MECHANICAL DAMAGE (ENGINE, TRANSMISSION, DRIVETRAIN & RELATED SYSTEMS)

Definition of Mechanical Damage

For purposes of this Agreement, Mechanical Damage includes, but is not limited to, any damage, failure, malfunction, or abnormal condition affecting the engine, transmission, drivetrain, differential, suspension, steering system, cooling system, lubrication system, fuel system, exhaust system, electronic control modules (ECUs), sensors, actuators, or any other mechanical, electrical, or electromechanical component of the Vehicle.

Mechanical Damage may result from accident-related events or from improper operation, misuse, or negligence during the rental period.

Repair Standard – Replacement, Not Temporary Repair

In the event of Mechanical Damage occurring during the rental period, the Vehicle shall be restored by replacement of all affected parts, assemblies, or components, as determined necessary to return the Vehicle to a safe, reliable, and commercially acceptable operating condition.

The Renter expressly agrees that:

• Facility is not required to perform temporary, partial, or cosmetic repairs;

• Facility may elect, at its sole discretion, to replace damaged components with new, remanufactured, or manufacturer-approved parts; and

• Decisions regarding repair method and scope are made to ensure safety, reliability, and fleet integrity, not merely minimum functionality.

Renter’s Financial Responsibility for Mechanical Damage

The Renter is responsible for the full cost of Mechanical Damage, including but not limited to:

• Parts and components;

• Labor;

• Diagnostic procedures and inspections;

• Programming, calibration, relearning, or software updates;

• Fluids, consumables, and related materials.

Such responsibility applies in addition to all other applicable charges under these Terms, including:

• Damage charges;

• Loss of Use;

• Diminished Value (when applicable);

• Administrative Fees;

• Towing, storage, impound, and recovery costs.

Professional Evaluation and Determination of Costs

The existence, cause, and scope of Mechanical Damage, as well as the appropriate repair method and cost, shall be determined by a qualified, licensed, and/or certified professional, including but not limited to:

• ASE-certified technicians;

• Manufacturer-authorized repair facilities;

• Licensed mechanical inspectors;

• Independent professional evaluators.

The Renter agrees that any written estimate, diagnostic report, assessment, or valuation issued by such professional constitutes a commercially reasonable and sufficient basis for determining the amount owed.

Payment Obligation Independent of Repair Completion (Florida Law)

The Renter expressly acknowledges and agrees that, under Florida law, compensation for damage to personal property is owed at the time the damage occurs and is not conditioned upon the owner having already completed the repair.

Accordingly:

• The amount owed by the Renter shall be based on the professionally determined cost of repair or replacement; and

• The Renter’s obligation to pay is not dependent on Facility having already performed, completed, or paid for the repair at the time of billing, claim presentation, or court proceedings.

Payment is due for the cost necessary to repair or replace the damage, regardless of whether Facility elects to repair the Vehicle immediately, at a later time, or through a third party.

Mechanical Damage Resulting from Accidents

Mechanical Damage resulting directly from a reported accident, supported by a valid police report and full compliance with these Terms, may be processed under any applicable insurance or protection product only to the extent expressly covered, and subject to:

• Deductibles;

• Exclusions;

• Limitations set forth in these Terms and in the selected coverage.

Unless expressly stated otherwise in writing:

• Administrative Fees,

• Loss of Use, and

• Towing, storage, and recovery costs

remain the Renter’s responsibility.

Mechanical Damage Caused by Misuse or Negligence

Mechanical Damage caused by misuse, negligence, or improper operation of the Vehicle is not covered by any insurance, waiver, or protection product, including but not limited to:

• Continuing to operate the Vehicle after mechanical warning lights, alerts, or messages appear;

• Overheating due to continued operation after temperature warnings;

• Operating the Vehicle with insufficient oil, coolant, or other required fluids;

• Improper fueling or contamination of fuel systems;

• Ignoring abnormal noises, vibrations, leaks, or performance issues;

• Operating the Vehicle in a manner inconsistent with manufacturer recommendations or intended use.

In such cases, the Renter is 100% financially responsible for:

• All mechanical repair and replacement costs;

• All towing, storage, impound, and recovery expenses;

• All Administrative Fees;

• All Loss of Use charges;

• Any additional costs arising from immobilization, secondary damage, or operational disruption.

No Limitation by Deductibles

Deductibles, when applicable, do not apply to:

• Administrative Fees;

• Loss of Use;

• Mechanical Damage caused by misuse, negligence, or improper operation.

Survival of Obligations

The Renter’s obligations under this Mechanical Damage section survive the termination of the rental period and remain fully enforceable until all amounts owed are paid in full.